UPDATES & NEWSLETTER

From Me To You

In my attempt to grow, I’ve experienced unexpected issues in an untimely manner. I owe all of you an apology as well as an explanation even though I can’t even begin to collect my thoughts and describe the continuous problems I’ve faced this year. From manufacturing issues, a medical emergency, to the customer service hired.. I wanted to fix all these issues first before writing this so that you all know that it has always been my intention to make things right.

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Important: Delay and Damage due to Super Typhoon

Update: We were recently affected by an unexpected super typhoon that caused delays and damages throughout the month of September. Read for source and more info.

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NEW WEBSITE INFO AND DETAILS

Welcome to the new ETHEREAL website! Similar to our previous website, you can see that some sections and graphics remained the same, just more advanced. Read this post to view all our new additions and integrations..

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AUTOMATED EMAILS FOR REVIEWS AND SHIPPING CONFIRMATIONS

We were recently informed of our automated email server being down and are currently working to resolve this issue. We are now integrating a better server to provide you prompt customer service.

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(UPDATE) JUNE - JULY DELAYS

Updates from our CEO and information on recent incidents and issues regarding orders: If you placed an order around this time frame, you may have noticed a delay in packages. Read this post to find out why..

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