WE HAVE A HIGH VOLUME OF ORDERS AT THE MOMENT. PLEASE LOOK THROUGH OUR FAQ TO SEE IF ANY OF THESE HELP.
TO BETTER ASSIST CUSTOMERS IN A TIMELY MANNER, PLEASE REFRAIN FROM EMAILING IF YOUR ORDER IS NOT PASSED THE PROCESSING TIME. WE ARE DOING OUR BEST TO GET YOUR ORDER TO YOU AS SOON AS POSSIBLE. WE APPRECIATE YOU!
FOR ALL OPEN ORDERS - WE HAVE QUITE THE SHIPPING DELAYS DUE TO COVID-19. WE ARE DOING OUR BEST TO GET YOUR ORDER TO YOU AS SOON AS POSSIBLE. WE APPRECIATE YOUR PATIENCE!
YOU CAN ALSO LOG IN TO YOUR CUSTOMER ACCOUNT AND VIEW UPDATES AND ALL ORDER INFORMATION THERE.
PROCESSING TIME - AS A SMALL BUSINESS, UNDERSTAND THAT PRODUCTION COULD TAKE UP TO 6 WEEKS. EACH PIECE IS MADE TO ORDER. YOU WILL RECEIVE AN EMAIL CONFIRMATION AS WELL AS A TRACKING NUMBER UPON SHIPMENT. WE WILL NOT BE HELD RESPONSIBLE FOR EXTRA DELAYS IN MAIL SERVICES OR INTERNATIONAL CUSTOMS DELAYS AND FEES.
ONCE YOUR ORDER HAS BEEN FULFILLED, YOU CAN FIND YOUR TRACKING NUMBER IN THE SHIPPING CONFIRMATION SENT TO YOU. ON THAT LINK, YOU CAN FIND DELIVERY UPDATES FROM THE CARRIER.
TRACKING INFO NOT UPDATING? - UNFORTUNATELY WE CANNOT CHANGE DELIVERY DATES OR FIX DELAYS EXPERIENCED BY CARRIERS. ONCE THE PACKAGE IS ON IT'S WAY TO YOU, KINDLY CONTACT THE CARRIER FOR FURTHER INFORMATION.
FOR REFUNDS, PLEASE CONTACT US. NOTE THAT IF YOU HAVE ORDERED A CUSTOM ITEM AND WE ALREADY STARTED THE WORK ORDER, WE ARE UNABLE TO PROVIDE YOU A REFUND UNLESS THERE WAS AN ERROR ON OUR PART.
SHOULD YOUR JEWELRY HAVE ANY DEFECTS WITHIN 7 DAYS OF ARRIVAL, YOU MUST NOTIFY US IMMEDIATELY. SOMETIMES MANUFACTURING DEFECTS HAPPEN. PLEASE SEND AN E-MAIL WITH YOUR ORDER NUMBER AND PHOTOS OF THE DEFECTIVE JEWELRY. ELIGIBLE REPLACEMENTS WILL BE DETERMINED ON A CASE-BY-CASE BASIS, AND ARE NOT GUARANTEED.
DUE TO THE NATURE OF OUR PRODUCTS, RESTOCKS ARE UNCERTAIN. YOU CAN SUBSCRIBE TO OUR NEWSLETTER OR WAITLIST AND FOLLOW US ON INSTAGRAM FOR UPDATES.
